Mop stuck in dock (auto detach / reinstall)
Where to look: Dock mop-mount arms/pins and the robot mop cloth mount.
Roborock Saros 10 mop cloth mount stuck in the dock or fails to auto detach/reinstall. Official checks: app feature toggle, jam, correct mount install, clear cleaning sink.
Picture
Quick answers
What is wrong?
Roborock Saros 10 mop cloth mount stuck in the dock or fails to auto detach/reinstall. Official checks: app feature toggle, jam, correct mount install, clear cleaning sink.
What you might notice
- Mop stuck in dock / charging base
- Unable to automatically detach or reinstall mop cloth mount
- Mop plate left behind in dock after clean
- Grinding noise while attaching mop in dock
Can I fix this myself?
Often yes with careful cleaning. Difficulty: medium · about 15-35 min. If unsure or it returns, use mail-in repair.
What you need
- Soft cloth
- Torch (optional)
Do this
- In the Roborock app, confirm Auto-Detach / Reinstall Mop Cloth Mounts is enabled (the feature only runs under specific mopping/carpet conditions).
- Clear any objects from the dock cleaning sink so the mop cloth mount can seat and release freely.
- Check whether the mop cloth mount is jammed in the dock or on the robot; do not force stuck pins sideways.
- Confirm the mop cloth mount is properly installed on the robot when it should be attached, and stick mop cloths flat on the mounts.
- Start a mopping job from the dock so the robot can attempt a controlled reinstall/detach cycle, then watch for grinding or incomplete latch.
- If the mop stays stuck in the dock or the detach/reinstall cycle fails after a clear sink and correct app setting, request dock mop-mount actuator repair.
Parts (only if cleaning fails)
- Mop cloth mounts
- Dock mop-mount actuator (service)
Official references
- https://support.roborock.com/hc/en-us/article_attachments/46139340989977
- https://support.roborock.com/hc/en-us/articles/43407289138073-What-is-the-automatic-mop-cloth-mounts-detach-feature-and-how-does-it-work
- https://support.roborock.com/hc/en-us/articles/43397222901273-What-is-the-automatic-mop-cloth-mount-disassembly-feature-and-how-does-it-work