Unable to charge on the dock
Where to look: Dock power cord and charging contacts.
Robot will not charge — dock unpowered, poor contact, or dirty charging contacts (Qrevo Edge CE EN manual Common Issues).
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Quick answers
What is wrong?
Robot will not charge — dock unpowered, poor contact, or dirty charging contacts (Qrevo Edge CE EN manual Common Issues).
What you might notice
- Power indicator does not show charging
- Dock status light off
- Robot dies quickly after undocking
Can I fix this myself?
Often yes with careful cleaning. Difficulty: easy · about 10-20 min. If unsure or it returns after parts cleaning, use mail-in repair.
What you need
- Soft dry cloth
Do this
- Confirm the dock is connected to power and both ends of the power cord are seated.
- Clean the charging contacts on the dock and the robot with a soft, dry cloth.
- Check that the dock status indicator light behaviour matches the manual (on when powered; off while the robot is charging is normal on this dock).
- Place the robot squarely on the dock so contacts meet.
- If still not charging after clean contacts and known-good outlet, request service.
Parts (only if cleaning fails)
- Dock power cord
- Dock (service)
Official references
- https://cdn.awsusor0.fds.api.mi-img.com/support/manuals/Roborock_Qrevo_Edge_S5A_CE_EN_User_Manual.pdf
- https://gl-files.roborock.com/product/center/manuals/Roborock%20Qrevo%20Edge%202%20CE%20EN%20User%20Manual.vum9ib3jvy2.pdf