Roller brush stuck
Where to look: Underside main roller brush.
Roller brush stuck / overcurrent alert — often hair, reverse-installed sleeve, or high-pile rugs.
Picture
Watch (similar models)
_Videos may show a related robot. Follow the written steps for Eufy Omni S1 Pro._
Similar Omni-station robot maintenance (labelled similar)
Quick answers
What is wrong?
Roller brush stuck / overcurrent alert — often hair, reverse-installed sleeve, or high-pile rugs.
What you might notice
- Roller brush stuck alert
- Weak pickup / noise
- Error only on thick rugs
Can I fix this myself?
Usually yes for cleaning/clearing. Difficulty: easy · about 10-20 min. If unsure or the error returns, use mail-in repair.
What you need
- Scissors or cleaning tool
- Soft cloth
Do this
- Test on hard floor. If the error only happens on a high-pile rug, set a no-go zone for that rug.
- Remove the roller brush and clear hair (including end grooves). Check the sleeve and rubber are installed the correct way around (reversed ends can cause stuck/overcurrent).
- Gently rotate the silver metal shaft/bearing; if it binds or the bearing is damaged, request repair/replacement.
- Reinstall and retry. If it still faults, request repair.
Parts (only if cleaning fails)
- None for a basic clean
Official references
- https://support.eufy.com/s/article/What-should-I-do-if-my-X10-Pro-Omni-triggers-a-roller-brush-stuck-error
- https://support.nz.eufy.com/support/solutions/articles/154000240531-voice-alerts-quick-solutions-for-the-x10-pro-omni