Robot unresponsive / error after use
Where to look: Power button and base station.
Vacuum-mop is unresponsive or an error remains after cleaning.
Picture
Quick answers
What is wrong?
Vacuum-mop is unresponsive or an error remains after cleaning.
What you might notice
- Unresponsive
- Error remains after restart attempt
Can I fix this myself?
Usually yes for cleaning/clearing. Difficulty: easy · about 5-15 min. If unsure or the error returns, use mail-in repair.
What you need
- Soft dry cloth
Do this
- Hold the power button ~10 seconds to shut down, then restart.
- Return to the base for ~5 minutes of charging, then retry.
- If the issue persists, request repair.
Parts (only if cleaning fails)
- None for a basic clean
Official references
- https://support.narwal.com/hc/en-us/articles/37954635721101-Vacuum-Mop-Comprehensive-Troubleshooting-Guide