Driving wheel stuck
Where to look: Drive wheels underside.
Robot stops or cannot move because fabric/string is caught in a driving wheel.
Picture
Quick answers
What is wrong?
Robot stops or cannot move because fabric/string is caught in a driving wheel.
What you might notice
- Immobilized
- Wheel stuck
Can I fix this myself?
Usually yes for cleaning/clearing. Difficulty: easy · about 10-20 min. If unsure or the error returns, use mail-in repair.
What you need
- Soft dry cloth
Do this
- Set power-saving mode. Clear fabric/string from the driving wheels.
- Move the robot away from obstacles and restart.
- If it persists, request repair.
Parts (only if cleaning fails)
- None for a basic clean
Official references
- https://www.samsung.com/ae/support/home-appliances/samsung-jet-bot-combo-troubleshooting/
- https://images.webfronts.com/cache/frjzskjdarum.pdf